Frequently Asked Questions

Your guide to shopping the latest Korean street style at SeoulSeoul.

How long does international shipping take?

Orders are typically processed within 2-3 business days. Express international shipping usually takes 5-10 business days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.

How do I know which size to choose?

Since many of our items follow Korean sizing standards, they may run smaller than US or EU sizes. We provide a detailed size chart and 'Fit Notes' on every product page to help you find your perfect match.

Are there any customs duties or taxes?

International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the checkout total.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to our global tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.